Common queries answered
Frequently asked Questions
Orders are typically processed within 1–3 business days. Shipping times vary depending on your location and the carrier, but most customers receive their orders within 3–7 business days after dispatch. You will receive a confirmation email with tracking information once your order ships.
We cannot accept returns or exchanges for safety and regulatory reasons. If your order arrives damaged or incorrect, please contact our support team immediately, and we will work to resolve the issue.
If your order has not yet been processed, we can update your shipping address. Please contact customer support as soon as possible with your order number and correct address. Once an order has shipped, changes cannot be made.
Once your order ships, you will receive an email containing your tracking number. You can use this number to follow your order’s progress through the carrier’s tracking system at any time.
You can reach our support team via email, contact form, or phone (if applicable). Visit our Contact Us page for full details. We respond to all inquiries as quickly as possible during business hours.
Contact customer support immediately. If the order has not yet shipped, we can update it for you. If it has already been dispatched, we will assist you in contacting the carrier to request a possible reroute, though this cannot be guaranteed.
We provide discreet and untraceable shipping to all states.
Most orders ship in a single package. However, depending on inventory availability or size, items may occasionally arrive in multiple shipments. If this happens, you will receive tracking information for each package.
